1 — Information you provide to us

Data is collected when you provide it to us by using the CORE GOLF app or by visiting any page of our website. It can also be collected through emails, surveys or advertisements. When you create an account with CORE GOLF, we will need you to provide us with a username or email address, along with a password. Any of your personal details can be accessed and updated via app - you are in control of your own personal information.

We may also use any reviews or comments you create and submit about our app, services or products for display on our website, in advertising material or in marketing material. This includes any review or comments made through our website or through third parties such as the Apple App Store.

There may be other sections of our website where you can make public posts or comments. We would remind users that this information can be viewed publicly and possibly be used by others. You should not disclose any personally identifiable information through such forums in order to protect your personal data.

  • Profile Picture
  • Email
  • Name
  • Gender
  • Handicap
  • Encrypted Password
  • Distance Unit
  • Activities (drills)

2 — Information collected automatically

We may automatically collect information that identifies you through various pieces of technology.

We also collect data on how you use CORE GOLF in order to improve our service. For example, your url clickstreams (the path you take around our website and app), date and time you access the site and pages you visit.

2.1 — Location Information

  • IP address (current and last sign ins)

2.2 — Device Information

  • Last Used Date
  • Device ID
  • Locale
  • Timezone
  • OS Version
  • Platform
  • Device Model

2.3 — Additional Information

  • Sign In Count
  • Current Sign In Date
  • Last Sign In Date
  • Register Source
  • Connect Source

3 — How and why we use your data

GDPR allows us only to use your data for certain reasons and where we have a legal basis to do so. We have set out below how we use your personal data and the legal reasons for this:

3.1 — To manage your CORE GOLF experience

We will use your personal data to provide you with access to the CORE GOLF app, website and associated products and services, including managing your requests, login and authentication information, remembering your settings, maintaining your account, responding to your requests, and processing payments.

3.2 — Marketing purposes

We may send you emails, newsletters and messages about new features, products and services, and content. We will only ever contact you electronically for marketing purposes and you can change your mind at any time.

Marketing Filter Information

  • Device Information (refer to that section)
  • IP address
  • Handicap
  • Gender
  • Country

4 — Your rights and preferences

4.1 — Your preferences

You can choose not to provide us with personal data if you prefer not to: If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to provide you with access to the app or systems that require your personal data.

You can turn off cookies in your browser by changing its settings: You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but the website will not work as effectively.

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt-out from marketing at any time by amending your preferences. You can do this via the Your Account section of the app or the website. Our emails to you will also include instructions on how you can opt out of receiving marketing material from us.

4.2 — Your rights

You have rights under the GDPR that can be exercised with CORE GOLF by emailing help[email protected].

Below are the rights that you have over your personal data and can exercise with us at any time:

Access: You have the right to access information we hold about you.

This includes the right to ask us supplementary information about:

  • the categories of data we’re processing
  • the purposes of data processing
  • the categories of third parties to whom the data may be disclosed
  • how long the data will be stored (or the criteria used to determine that period)
  • your other rights regarding our use of your data

We will provide you with the information free of charge and within one month of your request, unless doing so would adversely affect the rights and freedoms of another person (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for whatever reason.

Rectification: You have the right to make us correct any inaccurate personal or complete any incomplete data about you.

Object: You can object to us using your data for profiling you or making automated decisions about you.

Portability: You have the right to port your data to another service.

We will give you a copy of your data in a reusable format so that you can provide it to another service if you so wish. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

Erasure: You have the right to be ‘forgotten’ by us.

You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of CORE GOLF.

Complaint: You have the right to lodge a complaint regarding our use of your data

If you are not happy with how CORE GOLF has handled your personal information for any reason at all, please tell us first, so we have a chance to address your concerns. For more information, please refer to Section 7 [FEEDBACK].

If we fail in this, you can address any complaint to the Portuguese Data Protection Supervisory Authority - CONFIRM AND INSERT NAME OF ORGANISATION AND CONTACT DETAILS ON THEIR COMPLAINT PROCESS

5 — Handling of data & Third Party’s

5.1 — How we keep your personal data secure

We take the security of your personal data very seriously. As such, we have taken precautions to protect the security of all personal information we process. This includes having physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access and maintain data security. Although neither people nor security systems are foolproof, including encryption systems, we have taken all reasonable measures to protect your information as securely as possible. If anything does happen and your personal data has been compromised, we will take action to rectify the matter. If you think your personal data has been compromised during your time with CORE GOLF please contact us immediately at [email protected].

We can't ensure the security of your personal information alone. Please remember that you provide personal data at your own risk and that no data transmission is guaranteed to be 100% secure. You are responsible for keeping your username and password secret and safe.

5.2 — Where do we store the data?

The personal data we collect is processed at our offices in London and Portugal and in any data processing facilities operated by the third parties we work with.

By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

5.3 — Third parties who process your data

We use third parties to help us provide the best CORE GOLF experience possible. Sometimes it is necessary for us to share your data with third parties in order to get all our services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. We will only partner with third parties who we believe are going to treat your personal data with just as much care as we do. We work with some third party organisations who provide services to us at CORE GOLF or to you on behalf of CORE GOLF, including marketing assistance, customer service, sending emails, removing repetitive information from customer lists and analysing data. We may also have to share your personal information if we are required to do so by law or to respond to a legal process.

Infrastructure

Amazon Web Services, Inc
https://aws.amazon.com/privacy/

Data Collected

  • Data that identifies you
  • All data you store

Purpose

This is our web hosting provider: we use it to store and manage all data you generate by using the service securely in the cloud.

Analytics

Google Analytics for Firebase
https://firebase.google.com/policies/analytics

Data Collected

  • How you use CORE GOLF
  • Data that identifies you

Purpose

Google Analytics for Firebase is an analytics service: we use it to track your use of the service and prepare reports on user activity.

InsightOps
https://www.rapid7.com/legal/insightops-terms/

Data Collected

  • How you use CORE GOLF
  • Data that identifies you

Purpose

This is a web logging and analytics service: we use it to track your use of the service and prepare reports on user activity.

6 — Cookies

Cookies are identifiers that our website transfers to your computer so that we can recognise you, remember your information and link your activities to you. You can adjust your browser settings to refuse cookies if you don't want this to happen. In all other cases, we will issue cookies when you interact with CORE GOLF.

7 — Feedback

Thank you for checking out our CORE GOLF privacy policy. We have designed this document in order to be as transparent, useful and engaging as possible with our users. If you have any queries in relation to this privacy policy, please contact us by emailing [email protected] - we would love to hear your feedback on how we can make it even better. If we make any changes, we will post them on this page but if there's anything significant changes, we will, of course, let you know directly.

Legal basis: Contract & Legitimate Interest

Contract

Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.

Legitimate interests

CORE GOLF will process your data where we have legitimate interests to do so and those interests have minimal impact on your rights.

Examples include:

  • Gaining insights from your behaviour on our website or app
  • Delivering, developing and improving the CORE GOLF service
  • Using data to feed our advertising strategy

Legal Obligation

CORE GOLF will process your data where we are required by law to do so.